Frequently Asked Questions – Your Natural Skincare Questions Answered
Your Questions, Answered
Got questions about our natural skincare? You're in the right place. Here are the answers to the most common questions I receive about Forever Kelsiann products.
About Our Products
Are your products really all-natural?
Yes! Every product is made with pure, natural ingredients sourced from Mother Earth. No synthetic fragrances, parabens, phthalates, sulfates, or harsh chemicals – ever. Just clean, effective skincare.
Are your products cruelty-free and vegan?
We are 100% cruelty-free – we never test on animals. Most of our products are vegan, though some contain beeswax or collagen peptides. Each product listing clearly indicates if it contains animal-derived ingredients.
What does non-comedogenic mean?
Non-comedogenic means our products won't clog your pores. We carefully select lightweight oils and butters that nourish skin without causing breakouts, making them safe for acne-prone and sensitive skin.
Are your products safe for sensitive skin, eczema, or acne-prone skin?
Absolutely. I created Forever Kelsiann specifically for my daughter's eczema and my own sensitive skin. Our gentle, natural formulas are designed to soothe irritation and nourish without harsh ingredients. That said, everyone's skin is unique – if you have specific concerns, reach out and I'll help you choose the right product.
Do your products contain fragrance?
We use only pure essential oils for scent – never synthetic fragrances. We also offer unscented options for those with extra-sensitive skin or fragrance sensitivities.
How long do your products last?
Because we use natural preservatives like Vitamin E (not synthetic chemicals), our products typically have a shelf life of 6-12 months. Store them in a cool, dry place away from direct sunlight to maximize freshness. A little goes a long way!
Sustainability & Packaging
What makes your packaging sustainable?
We use reusable glass jars that you can repurpose or recycle, along with recycled and compostable packaging materials. Our commitment to Mother Earth extends beyond ingredients – it's in every choice we make.
Can I refill or reuse my jars?
Yes! Our glass jars are designed to be reused. Clean them out and use them for storage, crafts, or bring them to a local refill station if available in your area.
Orders & Shipping
How long does shipping take?
Orders typically ship within 2-3 business days. Delivery times vary based on your location, but most domestic orders arrive within 5-7 business days.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future – stay tuned!
What's your return policy?
Your satisfaction matters to me. If you're not happy with your purchase, please contact me within 30 days and we'll make it right.
Do you offer wholesale or bulk orders?
Yes! I'd love to partner with like-minded retailers and spas. Email me at support@foreverkelsiann.com to discuss wholesale opportunities.
Product Usage
How do I use body butter?
Apply a small amount to clean, slightly damp skin after showering. The warmth of your skin will help it absorb beautifully. A little goes a long way – our butters are concentrated!
Can I use facial serums every day?
Yes! Apply 2-3 drops to clean skin morning and/or evening. Gently press into skin and follow with moisturizer if needed.
How should I store my products?
Keep products in a cool, dry place away from direct sunlight and heat. Avoid leaving them in hot cars or steamy bathrooms for extended periods.
Still Have Questions?
I'm here to help! Send me a message and I'll get back to you within 24-48 hours. Every question matters – you're part of the Forever Kelsiann family.